Terms of Service

Consumer Mediation

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, any consumer has the right to use, free of charge, a consumer mediator with a view to reaching an amicable resolution of any dispute with our establishment.

After submitting a written complaint to our establishment and if no satisfactory response has been provided within 60 days, the customer may refer the matter to the Tourism and Travel Mediator (Médiation Tourisme et Voyage – MTV), whose contact details are as follows:

Médiation Tourisme et Voyage (MTV)
BP 80 303
75823 Paris Cedex 17
France

Website: https://www.mtv.travel
Online referral: https://www.mtv.travel/demande-saisine/

Our establishment benefits from this mediation scheme through its membership of the UMIH (Union des Métiers et des Industries de l'Hôtellerie), a partner of Médiation Tourisme et Voyage (MTV).

 


See our  Privacy policies